Welcome to the website of SRB Multiversal Pvt Ltd. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.srbmultiversal.in
Information We Collect
We may collect and process the following categories of information:
Personal identifiers: name, email address, phone number, postal address, and any other contact details you provide when you subscribe, contact us, register, or place orders.
Technical & usage data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, referral source, length of visit, page views, website navigation patterns.
Communication data: content of emails, messages or enquiries you send to us.
Marketing & preference data: your preferences in receiving marketing from us and your communication preferences.
How We Use Your Information
We use your information for the following purposes:
To provide, operate and maintain the Site and our services (e.g., fulfil enquiries, process transactions, respond to requests).
To improve, personalise and expand our services (analyse how you use the Site, develop new products or features).
To communicate with you, either directly or through one of our partners, including for customer service, updates and other information relating to the Site, and for marketing and promotional purposes.
To send you marketing – we will obtain your consent where required and you may opt-out at any time.
To detect, prevent and address technical issues, fraud or unlawful activities.
Legal Basis (where applicable)
Where we are subject to data protection laws that require a legal basis for processing personal data (e.g., the EU GDPR), our legal basis will depend on the specific context in which we collect and use your information, and may include:
Your consent (you have given permission)
Performance of a contract with you
Compliance with a legal obligation
Legitimate interests pursued by us (provided your rights do not override those interests)
Sharing Your Information
We may share your information with:
Service providers, contractors and other third parties who perform functions on our behalf (e.g., hosting, analytics, marketing) under contract and subject to confidentiality obligations.
Affiliates or subsidiaries within the SRB Multiversal group for coordination or operational needs.
Legal or regulatory authorities, if required by law or necessary to protect our rights, property or safety of our users or others.
Data Retention
We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law. When the information is no longer needed, we will securely delete or anonymise it.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your experience, gather usage statistics and to support interest-based advertising. You can instruct your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of the Site may become inaccessible or not function properly.
Your Rights
Depending on your jurisdiction, you may have the following rights with respect to your personal data:
Right to access – request a copy of the data we hold about you.
Right to correction – ask us to update or rectify inaccurate/incomplete data.
Right to erasure (“right to be forgotten”) – ask us to delete your data, where applicable.
Right to restrict processing – ask us to limit how we use your data.
Right to data portability – receive your data in a machine-readable format.
Right to object – to processing based on legitimate interests, direct marketing, or automated decision-making.
Right to withdraw consent at any time (where processing is based on consent).
If you wish to exercise any of these rights, please contact us at the details below. We may ask you to verify your identity before responding.
Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Links to Other Sites
Our Site may contain links to other websites of interest. If you click on a third-party link, you will be directed to that third party’s site; we strongly advise you to review the privacy policy of every site you visit. We do not control and are not responsible for the content or privacy practices of other sites.
Children’s Privacy
Our Site is not intended for children under the age of 18 and we do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected personal data from a child under 18, please contact us so we may delete that information.
International Transfers
Your personal data may be transferred to — and maintained on — computers located outside your state, province, country or other governmental jurisdiction where data protection laws may differ. We will take steps to ensure such transfers are permitted by applicable law and safeguarded by appropriate protections.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. When changes are made, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically for any changes. Your continued use of the Site after any change signifies your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Address: Purbasthali, Purba Bardhaman, West Bengal- 713513
Email: support@srbmultiversal.in
